Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 2 hours.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described. Our highest priority is to make you happy, so everyone who shops on enternotaste.com receives the following guarantees:

✅ What Can Be Returned

Eligible for Return/Refund:

• Products damaged during shipping
• Incorrect items delivered (wrong product sent)
• Items that don’t match the description
• Unopened  product
• full refund if you don’t receive your order;
• full refund if your order does not arrive within the guaranteed time (5 business days not including 1-2 business days processing);
• full or partial refund if the item is not as described

❌ What Cannot Be Returned

• Opened item
• Custom or special-order items
• Gift cards or digital products
• Items damaged due to customer mishandlingFull refunds are not available under the following circumstances:
  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

📋 How to Return Items

Step 1: Contact Us

Email us at returns@enternotaste.com or call our customer service team within the return timeframe. Please provide:

• Order number
• Item(s) you wish to return
• Reason for return
• Photos and video of damaged

Step 2: Return Authorization

We’ll review your request and provide:

• Return authorization number
• Return shipping instructions (if applicable)
• Prepaid return label (for our error or damaged items)

Step 3: Package & Ship

• Pack items securely in original packaging when possible
• Include return authorization number
•  arrange your own shipping with tracking except when it our fault

💰 Refund Process

Refund Methods:

• Original payment method: 5-10 business days after we receive the return
• Store credit: Immediate credit to your account (expires in 12 months)
• Exchange: Replacement item shipped within 2-3 business days

Refund Amounts:

• Our error/damaged items: Full refund including original shipping
• Customer preference returns: 50 percent off Item cost (shipping not refunded)

🚚 Return Shipping

• Damaged/incorrect items: We provide prepaid return label
• Quality issues: We cover return shipping costs
• Customer preference: Customer responsible for return shipping

📞 Customer Service

Returns Department: Email: returns@enternotaste.com Phone: :+447470990047 Hours: Monday-Friday 10AM-6PM GMT

🔄 Exchanges

We’re happy to exchange items of equal or lesser value. For exchanges:

• Follow the same return process
• Specify the replacement item you’d like
• Pay any price difference for higher-value items
• Receive store credit for lower-value exchanges

⚖️ Your Rights

This policy doesn’t affect your statutory rights under UK consumer law. You have additional rights under the Consumer Rights Act 2015, including the right to reject faulty goods and receive a full refund within 30 days of purchase. Questions about returns? Our customer service team is here to help make the process as smooth as possible. We value your business and want to ensure you’re completely satisfied with your Enternotaste experience.

Still Need help?

All our products are backed with 30-day money back guarantee. Just send us a message on Contact Us page or contact us at returnd@enternotaste.com and we will refund the purchase price.

Easy Returns

All our products are backed with 30-day money back guarantee. Just contact us and we will refund the purchase price. We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense. Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions! Please do not send your purchase back to us unless we authorize you to do so.