Frequently asked questions
Welcome to Enternotaste’s FAQ page! Here you’ll find answers to the most common questions about our products, shipping, and services. Can’t find what you’re looking for? Contact us – we’re here to help!
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
- The item you received was damaged
🛒 Product & Ordering Questions
How do I place an order?
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Browse our collections
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Add items to your cart
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Proceed to checkout
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Enter your shipping and payment details
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Confirm your order — you’ll receive an email confirmation immediately
Can I change or cancel my order after placing it?
Please contact us as soon as possible at support@enternotaste.com. If the order hasn’t shipped yet, we’ll do our best to help.
Do you offer order tracking?
Yes! Once your order is dispatched, you’ll receive a tracking number via email. You can also track your order on our Order Tracking page.
Is there a live chat available?
Yes — look for the Live Chat icon at the bottom right of our website. Our support team is available during UK business hours for quick assistance.
Are your products authentic?
Yes. All items are carefully sourced for quality, authenticity, and functionality. We work with trusted suppliers and artisans.
What kind of materials do you use?
Many of our items are made from natural, recyclable, or compostable materials — including wood, paper, metal, bamboo, and eco-safe packaging.
Is your packaging recyclable?
Yes. Most of our packaging and wrapping supplies are recyclable or compostable. Check each product page for disposal info.
🚚 Shipping & Delivery
Do you offer international shipping?
Yes, we ship worldwide. Shipping options and rates are shown at checkout based on your location.
What are your delivery times?
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UK: 2–5 working days
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Europe: 5–10 working days
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Worldwide: 7–14 working days varies from country to country
(Delivery times may vary slightly due to customs and local courier services.)
How much is shipping?
Yes! We offer completely FREE delivery within UK mainland on all orders, with no minimum purchase required. This includes England, Scotland, and Wales. Choose from Standard (3-5 days), Express (2-3 days)@9.99
Europe from 6.99
USA, Canada, Australia from 9.99
Rest of the world from 12.99
Can I track my parcel?
Yes — tracking is provided for all orders. Once dispatched, you’ll get an email with your tracking link.
🔄 Returns & Refunds
What is your returns policy?
You can return unused items within 14 days of receiving your order. Items must be in original condition and packaging.
To start a return, email support@enternotaste.com with your order number.
Do you offer a money-back guarantee?
Yes — if you’re not satisfied with your purchase, we offer a 14-day money-back guarantee. Your refund will be processed once the return is received.
What if my item is damaged or incorrect?
We’re sorry this happened! Please:
- Take clear photos of the damaged items
- Contact us within 24 hours at returns@enternotaste.com
- Keep the items as received until we respond
if incorrect
Please contact us immediately with photos. We’ll send a replacement or refund you, no hassle.
Is there buyer protection?
Yes. Your purchase is protected. If anything goes wrong with the order (lost, damaged, or incorrect), we will work to resolve it quickly — including full refunds where applicable.
Refund processing times:
- Store credit: Immediate (expires in 12 months)
- Original payment method: 5-10 business days after we receive/approve the return
- item issues: 3-5 business days after photo verification
💳 Payment & Security
What payment methods do you accept?
We accept all major payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover
- Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay
- Buy Now, Pay Later: Klarna (where available)
All transactions are processed securely through encrypted payment system.
Is my personal information secure?
Absolutely! We use industry-standard security measures:
- 256-bit SSL encryption for all transactions
- PCI DSS compliance for payment processing
- Secure data storage with regular security audits
- We never store your payment card details
Do you offer bulk or wholesale pricing?
Yes! We offer special pricing for restaurants, caterers, and bulk buyers. Contact us at support@enternotaste.com with your requirements, and we’ll provide a custom quote.
🌍 International Customers
Do you ship globally?
Yes — we ship worldwide, including the US, Canada, Europe, Australia, and more.
Will I have to pay customs or import fees?
Customs or import charges may apply depending on your country’s regulations. These are the responsibility of the buyer.
🏪 About Enternotaste
Do you have a physical store I can visit?
We’re primarily an online store, but we do have a warehouse location in Manchester.
Contact us at support@enternotaste.com
Who is enternotaste
We’re an online store focused on high-quality homeware, kitchenware, food packaging, and gift supplies — for both retail and wholesale customers. Our products are designed to be practical, durable, and affordable, with many made from natural or recyclable materials..
Do you offer tips or suggestion?
Yes! Our team loves sharing knowledge. Follow us on social media and our blog for tips, and spotlights. You can also email us at support@enternotaste.com for specific advice or suggestions.
Can I sign up for a newsletter or special offers?
Absolutely! Sign up for our newsletter at the bottom of any page to receive:
- New product announcements
- Exclusive discounts and promotions
- Seasonal tips
🧑💻 SUPPORT & CONTACT
How do I contact customer service?
Email us anytime at support@enternotaste.com or use the Live Chat feature on our site (available during business hours).you can also send a text or WhatsApp on 07470990047
Where can I track my order?
Visit our Order Tracking page and enter your order number.
Do you have a contact phone number?
We currently offer support via email and live chat only — this helps us respond faster and keep everything documented.
📞 Still Have Questions?
Our friendly customer service team is here to help!
support@enternotaste.com
📞 Phone
:+447470990047
🕒 Hours
Mon-Fri: 10AM-6PM GMT
💬 Live Chat
Available on our website
This FAQ page is regularly updated. If you have suggestions for additional questions, please let us know!